Terms of Service

1. Who We Are

Operant Automations is a Malta-based provider of AI-powered lead conversion and automation solutions for real estate professionals.

You can contact us at:

2. Services

We provide B2B services to real estate professionals, including but not limited to:

• Lead conversion audits
• Design and deployment of AI-based lead response and qualification workflows
• Integration with calendars, CRMs, and automation platforms (e.g., n8n)
• Ongoing optimisation and support as agreed in individual proposals or contracts

The exact scope, deliverables, fees, and timelines for any project will be set out in a separate written proposal, order form, or service agreement, which will supplement these Terms.

3. Use of the Site

You agree to use our Site only for lawful purposes and in a way that does not:

• Violate any applicable laws or regulations
• Infringe the rights of others
• Disrupt or impair the operation of the Site

We may, at our discretion, suspend or restrict access to the Site if we reasonably believe that you have breached these obligations.

4. Client Responsibilities

When you engage us to provide services, you agree to:

• Provide accurate and complete information about your business, systems, and lead flows
• Ensure that your own use of leads and customer data complies with applicable laws (including data protection and marketing laws)
• Obtain any necessary consents or permissions from your leads or customers that are required for automation and communication through the tools we configure for you
• Use the workflows and systems we implement in a lawful and responsible manner

You remain solely responsible for:

• Your relationship with your leads and clients
• The content of communications you send (or allow to be sent) through your systems
• Compliance with any industry-specific regulations that apply to your activities

5. Fees, Payment, and Taxes

Fees for our services will be set out in your proposal or service agreement.

Unless otherwise stated:

• Fees are exclusive of VAT or other applicable taxes.
• Invoices are payable within the timeframe specified on the invoice or agreement.
• Late payments may result in suspension of services until payment is received.
• You are responsible for any bank charges, transfer fees, or currency conversion costs arising from your payment.

6. No Guarantee of Specific Results

We design and deploy automation systems to improve lead response speed, qualification, and booking efficiency. However, you acknowledge and agree that:

• We do not guarantee any specific number of leads, viewings, or closed deals.
• Actual results depend on factors outside our control, including your marketing spend, lead quality, market conditions, and your own sales process.
• Any examples, case studies, or ROI estimates we provide are for illustrative purposes only and do not constitute a promise or warranty of performance.

7. Intellectual Property

Unless otherwise agreed in writing:

• We retain ownership of any underlying frameworks, methodologies, documentation, and know-how that we use to deliver our services.
• You receive a license or usage rights to the automation workflows and configurations we create for you, for use within your own business.

Where we configure automation workflows (e.g., in n8n) in your own environment or account:

• You will generally own and control that environment and its data.
• We may retain a right to access and modify the workflows as necessary to provide support and improvements.

Any trademarks, logos, and branding displayed on the Site remain the property of their respective owners.

8. Data Protection

We handle personal data in accordance with our Privacy Policy, which forms part of these Terms.

When we process personal data on your behalf as part of our automation services, we will do so under a separate data processing agreement, where required by law.

You are responsible for ensuring that your own use of automation and lead data complies with data protection laws applicable to you (e.g., GDPR).

9. Third-Party Tools and Integrations

Our services often rely on or integrate with third-party tools and platforms (e.g., n8n, CRMs, calendar tools, messaging apps).

You understand and agree that:

• We do not control the availability, performance, or terms of those third-party tools.
• Your use of those tools may be subject to separate terms and privacy policies set by the respective providers.
• We are not responsible for any damages, losses, or issues caused by failures or changes in third-party tools beyond our reasonable control.

10. Limitation of Liability

To the maximum extent permitted by law:

• We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or business opportunities, arising out of or in connection with your use of our Site or services.
• Our total aggregate liability for any claims arising out of or related to our services, whether in contract, tort, or otherwise, shall be limited to the total fees you have paid to us for the services giving rise to the claim in the 12 months preceding the event.

11. Indemnity

You agree to indemnify and hold harmless Operant Automations, its owners, and its personnel from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to:

• Your use of our services in a manner that violates these Terms or applicable law
• Your misuse of personal data or failure to comply with data protection obligations
• Any content or communications you send or automate through systems we configure for you

12. Changes to the Site or Services

We may modify, update, or discontinue parts of the Site or services from time to time, for example to:

• Improve functionality
• Address security issues
• Comply with legal requirements

Where changes materially affect ongoing client engagements, we will seek to communicate and agree those changes with you as appropriate.

13. Changes to These Terms

We may update these Terms from time to time. When we do, we will:

• Update the "Last updated" date at the top of this page
• Post the new version on this page

Your continued use of the Site or services after changes to the Terms constitutes your acceptance of the updated Terms.

14. Governing Law and Jurisdiction

These Terms are governed by the laws of Malta, without regard to conflict of law principles.

Any disputes arising out of or in connection with these Terms or our services shall be subject to the exclusive jurisdiction of the Maltese courts, unless mandatory law provides otherwise.

15. Contact

For any questions about these Terms, please contact: